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Miss Lili Su
Tel:+86-20-62199556
Mobile; 13802922567
info@etcr.cc
etcr.sales@hotmail.com
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Miss sophia han
Tel:+86-20-62199553
Mobile; 13600005872
etcr.export@etcr.cc
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Home > Support >Product Warranty

Thank you for your trust and support, in order to let you get a good after-sales service, while maintaining your rights, we make the following commitments :
 
(I)                 Warranty period: Two years (Since the date of invoice filled when purchasing)
(II)               Warranty procedures:
a. If users need service, please present warranty card and purchase invoice.
b. When the instrument needs service, please place the instrument into the original packaging box and send to our company with the warranty card.
c. Any products that accord with the service range will be repaired by our company free of charge without any repair cost and components cost.
d. Any delivery charge will be on the user’s expenses.
 
(III)             Non-Warranty Scope
a. Falling short of the service procedure.
b. After the demolition of their own equipment, assembly, or not authorized by the Company's maintenance unit.
c. There is battery leakage and circuit board corrosion due to it.
d. The instrument has been damaged due to violent drop, strike, or other abnormal incidents.
e. The instrument is installed, operated or maintained not according to the primary instruction.
 
(IV)            Our company will charge reasonable components cost for the instrument that is in non-warranty scope based on tenet of serving the customers.
(V)              Free service excludes the replacement of fuse, battery and all accessories.
(VI)            Our company is irresponsible for any lost arose when used.
 

 
 
 ETCR Electronic Technology Company
 
Add: F-3F,No.4 Pengshang Zhifu Road,Jiahe,Baiyun District,Guangzhou,Guangdong,China.
 Tel: +86-020-62199556  62199553    Fax: +86-020-62199550    Email:
info@etcr.cc